Engage in a collective conversation on what matters in patient experience excellence. This session will provide an overview of the foundational elements of patient experience, expand perspectives on the market trends driving health care, and integrate the current global data that reinforce those trends. All voices matter, every interaction matters, and you matter in today’s health care environment. Come prepared to share ideas, challenge current thinking, and leave with the seeds of new ideas that will positively impact your work in partnership with patients, families, and peers.