The double-digit expansion of retail clinics has been fueled by the need for expanding access to primary care. Retail health models offer providers varied alternatives for reaching their customers. This session will present strategies for delivering affordable outlets for primary care including partnering with existing market owners, studying delivery methodologies to create cost-effective and flexible real estate solutions, and using brand identity to build fidelity and awareness. Attendees will engage in fact finding, storytelling, and exploration of strategies that may have some relevance to their particular markets.

The 2018 proposal process for the FGI Guidelines was open to the public via the FGI website last June through October, and more than 1,000 proposals were submitted. The 2018 Guidelines revision process is now well underway and the Health Guidelines Revision Committee (HGRC) is reviewing and voting on proposals to update the 2014 Guidelines for Design and Construction of Hospitals and Outpatient Facilities. The proposal review process includes input and representation from many professionals in the health care field–including clinicians, caregivers, administrators, facility managers, design professionals, authorities having jurisdiction, and others–to create an internationally-recognized set of guidelines on the minimum requirements for the design and construction of hospital and outpatient facilities. A draft version of the 2018 edition will be published on the FGI website for public comment. This session will provide an overview of the new proposal review process and an overview of the proposed changes.

This session will provide new knowledge on how to implement User Experience Mapping in health care settings as a method to deeply engage patients and families to map their current and ideal patient experiences for the design of a new facility. It also provides information on how to conduct a patient experience mapping step by step from discovery, research, and mapping the journey to communicating the journey, identifying the opportunities, and generating the design solutions.

The Construction Industry Institute at the University of Texas established the only external benchmarking and metrics program to gauge the performance of health care facility projects. This session explains how the National Healthcare Facilities Benchmarking Program works and what types of analyses are produced. Interesting findings from the first round of data collection will be presented. Kaiser Permanente will demonstrate how they use the information produced by this program to improve project delivery.

To improve on design approaches to health care facilities, three postoccupancy evaluations were conducted at two adjacent facilities over ten years. The objective of doing successive evaluations over time is to establish a continually evolving design strategy based on changing conditions and attitudes. This project highlights findings from those evaluations and presents not only a framework for conducting ongoing building evaluations, but suggests a model approach for research between architecture and health care practitioners.

Co-designing with patients and using patient-centered performance improvement strategies to guide planning for health care spaces has elicited compelling outcomes. These spaces deliver timely, high quality, and potentially safer care. Process improvement co-designed by patients activates the potential for more innovative and resilient environment and care design solutions. This participatory approach also contributes to increases in patient and staff satisfaction, feelings of increased buy-in on planning decisions, and ownership of improvement outcomes.

The challenges faced by health care systems and executives today are more complex than ever. How can they know that they are putting their limited design and construction resources toward creating the best patient experience? Collecting data and evidence for benchmarking and decision making increases the odds. Postoccupancy evaluations (POEs) can be a valuable source to obtain, understand, and incorporate the patient’s perspective. This moderated panel of experts will explore how postoccupancy evaluations are being used as a valuable tool for improving the patient experience through health care design.

This session explores the principles behind acoustic and speech privacy as it relates to patient privacy and sleep quality in health care. Attendees will learn the fundamentals of how speech privacy is achieved and understand the goals for acoustic privacy in health care. The implementation of sound masking will be discussed and compared to other available options in terms of efficacy, difficulty, and cost. Attendees will explore the results of sound masking deployment in health care facilities.

Most design projects include lofty goals for improved patient outcome and patient satisfaction and improved staff performance, but once the project has been completed and occupied, how often are those goals measured and evaluated against the new environment? This session will present the postoccupancy evaluation (POE) of Penn Medicine Chester County Hospital’s three newly constructed patient units. Upgrades to the physical environment and changes in operational protocols will be assessed. From insights gained, a cost-benefit metric will be assigned to the different categories for the future design.

This session will showcase the benefits of design-build master plans in health care from RFP through project execution. The major differences between design-build and conventional master planning will be discussed as well as the pros and cons of each. Learn how to develop a realistic design approach that is affordable yet that meets facility needs and minimizes effect on existing operations during the implementation process.