This session will provide an overview of the DNV GL survey process and gives an update on issues facing facility management staff in DNV GL client hospitals. This session will cover the effect of the new ISO 9001:2015 Standard. It will also give examples of NIAHO®-required process management in addressing common survey findings, hospital-developed goals that go beyond regulatory compliance, and more. The session will also provide an introduction to the new DNV GL PE Specialist Certification.

Learning Objectives:

• Name the most common PE survey findings from 2015.
• Describe how to maintain lines of communication to the C-suite through the Quality Management System.
• Explain the new DNV GL PE Specialist Certification.
• Discuss the new ISO 9001:2015 Standard.

The Healthcare Facilities Accreditation Program (HFAP) has undergone new ownership which will not change the accreditation process. HFAP remains the nation's oldest hospital accreditation organization with CMS deeming authority for hospitals. In this session, participants will explore the most commonly cited deficiencies and learn that waivers and equivalencies are not forever.

Learning Objectives:

• Describe how new ownership at HFAP will not change the accreditation process.
• Name the most commonly cited standards in the EM/PE/LS chapters.
• Explain that waivers and equivalencies are only valid until the next survey.

In 2016, Hospitals in Pursuit of Excellence published a new guide to help hospitals improve patient experience by using a framework that considers people, process, and place. This framework helps identify the many variables that can improve patient experiences and HCAHPS scores. This panel discussion will highlight this framework and explore case studies highlighting ways hospitals are using the physical environment to create better patient experiences.

Learning Objectives:

• Describe the importance of the people, process, place framework in relation to patient experiences.
• Discuss case studies that illustrate these concepts in action.
• Explore the relationship between patient experiences and the health care physical environment.
• Identify strategies, tools, and resources to implement the people, process, place framework.

Learning Objectives:

• Identify survey scoring changes
• Understand new report content and format
• Understand SOC updates, changes to content, and staff responsibilities
• Identify impacts to Life Safety Chapter scoring and deficiency management based on SOC changes

Many health care systems are considering new or remodeled facilities to better meet the challenges of the changing environment. The built environments of perioperative services are among the most sophisticated and interrelated in health care. Open and clear communication by all stakeholders is critical to support a culture of safety. Even the best of perioperative design architects and engineers need the input of point-of-service providers, especially perioperative nurses, to provide specific users' perspectives. This presentation incorporates the perspectives of a facility manager, a design engineer, and a perioperative nurse.

Learning Objectives:

• Discuss perioperative nurses- perspectives about what architects and engineers need to know.
• Describe the extent to which each profession's perspectives are addressed in the most recent AORN and FGI Guidelines.
• Describe design engineers' perspectives as they approach initial planning of perioperative environments.
• Identify the latest ventilation requirements and the Joint HVAC Task Force's recommendations on compliance.

Air pressure relationships are a trending topic in health care, both for regulatory surveys and patient well-being. This session will provide a practical understanding of how ASHRAE Standard 170 affects health care facility operation and design. Diagrams and illustrations will show how Standard 170 requirements take shape in a health care facility. Topics will include air pressure relationships, building systems, equipment location, and room functions, with special attention given to spaces where pressure requirements are particularly critical.

Learning Objectives:

• Identify how the language of Standard 170 applies to real-life scenarios in health care facilities.
• Take practical steps to verify compliance with Standard 170 and be prepared for surveyors performing tissue tests.
• Describe the impact room names can have on the design, operation, and compliance of spaces.
• Explain to leadership or clients the steps necessary to achieve and/or maintain room pressures.