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Ten Things We Hate About Health Care – And How to Fix Them


Mar 26, 2018 9:45am ‐ Mar 26, 2018 10:45am

Description

We will be patients many times throughout our lives,and yet our likes, dislikes, and frustrations with health care delivery don’t seem to influence how we think about and design the health care environment. This presentation focuses on ten obstacles to a positive patient experience and provides examples of how providers solve these issues. The presenters leverage big data and synthesize patient reviews from sites like Healthgrades and Yelp and use feedback to inform strategic, operational, and design decisions.






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