A design process that is collaborative and inclusive incorporates a wide range of generational perspectives and can yield measurable improvements. Addressing the priorities of the patients, families, caregivers, and the C-Suite, this session features a new building project at Reading Hospital as a case study. Evaluating patient/staff flow, facility flexibility, and technology integration, the presenters take a multi-generational approach for the best patient care delivery model. This session will enable attendees to:
Demonstrate the benefits of a collaborative planning process engaging diverse user groups.
Identify design concepts that improve outcomes for generationally diverse staff.
Explain the importance of flexible design that allows for future change.
Illustrate the effect caregiver satisfaction has on the patient experience and, ultimately, the success of the institution.