Based on the Planetree model of care, Elmhurst Memorial Replacement Hospital included design innovations that have increased patient and staff satisfaction and safety metrics, while achieving exceptionally high operating efficiencies. This session will present a case study of the project, including the project's goals, the effort to design Lean processes to improve efficiency and performance, and the design innovations created to remove the barriers to exceptional operations. This session will enable attendees to:
Examine Elmhurst's unique approach to patient-centered care.
Acquire tools for improving patient satisfaction scores.
Apply Elmhurst's approach to Lean operations redesign to your facility.
Review the planning, design, and construction innovations that removed the barriers to exceptional outcomes.