Amazon has forever changed the way we shop; health care is next. The consumer’s expectation of convenience will push health care systems to create new and repurposed physical and digital environments. These changes will transform delivery processes and incorporate diverse services and products. The impact to the built environment will be substantial: call centers, wellness centers, and more telehealth capability. This session will explore how a customized, coordinated, analytics-driven, personalized, single-click health care experience might be achieved.
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