Health care providers face increasing challenges: higher quality, safer, lower cost care in environments that appeal to consumers. As organizations expand and affiliate, new opportunities can leverage the use of standards to support these objectives. This case study of BJC HealthCare shares how the system develops, implements, evaluates, and updates standards used across facilities. Truly useful standards represent an investment. The discussion will include how to identify the value of this investment and how to communicate that value to your organization.
Define standards that are actionable.
Organize a process that both allows and supports continuous improvement: definition, implementation, evaluation, and redefinition.
Describe how to document and use a working standard with design teams. How does information feed-forward?
Communicate the value of the investment to your organization.