Amazon has forever changed the way we shop; health care is next. The consumer’s expectation of convenience will push health care systems to create new and repurposed physical and digital environments. These changes will transform delivery processes and incorporate diverse services and products. The impact on the built environment will be substantial: call centers, wellness centers, and more telehealth capability. This session will explore how a customized, coordinated, analytics-driven, personalized, single-click healthcare experience might be achieved.
Identify the ways the consumer experience and expectations have been changed by Amazon’s innovations.
Contrast current healthcare workflow and operations with those of a convenience culture.
Explore a range of technologies to support these new approaches.
Evaluate the effects of “Amazon-like health care” and other innovations to the built environment.