ASHE 55th Annual Conference & Technical Exhibition

G361-AAC18-2215 - Patients as Consumers: How to Tie Maintenance and Operations Workflows to the Patient Experience

Jul 16, 2018 9:45am ‐ Jul 16, 2018 10:45am

Credits: None available.

Standard: $30.00
Members: $15.00


Now more than ever, consumers have greater control over where they seek medical care, making patient satisfaction a top priority for health care facilities. While patient experience is typically tied closest to clinical staff, maintenance and operations professionals also play a critical, yet often underappreciated, role. Attend this session to learn how to elevate the role of maintenance and operations by tying data and reporting to the patient experience.

  • Identify how maintenance and operations staff can affect HCAHPS survey scores
  • Create new processes to ensure maintenance and operations staff have a direct effect on the patient experience
  • Leverage PM reporting to identify and solve problems before patients experience them
  • Use data like average work order time to justify additional resources and/or new equipment


  • Martyn Buffler, Sr. Director of Healthcare, Client Services, Dude Solutions, The WorxHub for Healthcare
  • Shannon Hines, Sr. Healthcare Consultant, Dude Solutions, The WorxHub for Healthcare


Credits: None available.

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