ASHE 55th Annual Conference & Technical Exhibition

G361-AAC18-2156 - Increasing Facility Productivity Without Adding Staff–A Journey to Process Ownership

Jul 17, 2018 3:15pm ‐ Jul 17, 2018 4:15pm

Credits: None available.

Standard: $30.00
Members: $15.00


The session will detail how a health care facility department reduced work request completion times, improved quality, and reduced costs without adding full-time equivalents by empowering staff to take ownership of the challenge and develop processes that work for them.

  • Identify departmental goals and establish baseline staffing and productivity
  • Establish a diverse and collaborative project team
  • Engage staff in problem solving
  • Establish usable and sustainable performance metrics


  • Gordon Howie, BS, MS, CHFM, Regional Director of Facilities & Construction Services, Mayo Clinic Health System
  • Matthew Malmin, Master Electrician, Facilities Supervisor, Mayo Clinic Health Systems
  • David Carothers, Mayo Clinic Health System


Credits: None available.

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