During the design of the ED for a replacement facility, the design team worked consistently with a multidisciplinary team of ED staff, using lean tools and strategies to understand existing conditions and provide opportunities for improvement in operations. This session will describe step by step how the design team engaged the multidisciplinary ED team in a collaborative manner and share the decisions that were made in the process. Preliminary findings of operational changes resulting from the findings will be unveiled.
1.) Engage a cross functional team of stakeholders in a collaborative manner through process-led design.
2.) Use lean and evidence-based design together to inform design decisions.
3.) Describe and share tools and guidelines utilized to engage client in the decision-making process.
4.) Share preliminary results of operational changes in the existing ED.