Facilities teams have a direct impact on the patient experience. The level of engagement your employees have may determine whether that impact is positive, or if it is creating a negative patient experience. If your answer is negative, it could be hurting the perception of your department and impacting the facility departments’ influence within your hospital. This presentation will address how to implement employee engagement practices to increase the positive patient experience, ROI for your teams and ultimately position the facilities team as a valued department with hospital leadership.
Assess the current state your facility team’s engagement.
Create action plans that will address organization or department issues to assist in increasing employee engagement and satisfaction.
Identify what metrics to measure to show ROI and how investment in employees can increase engagement.
Implement ongoing employee engagement practices to ensure engagement stays high and the patient experience is not compromised.
National Vice President of Operations,
Medxcel Facilities Management