The health care industry is currently experiencing a change in how health care services are delivered. The patient and visitor experience is becoming a critical factor for reimbursement. Designers must shift their focus to factors that directly affect the patient experience and look to the hospitality sector for innovative solutions. This strategic session will present the challenges and drivers behind this movement as well as possible solutions. Attendees will participate in brainstorming solutions inspired by the hospitality sector.
Describe the key drivers that are requiring the hospital’s shift to a hospitality perspective.
Assess the impact of this shift on the health care industry as a whole and the facility management department specifically.
Examine the challenges that this change presents for future health care facility design and management.
Identify potential solutions and innovations that could improve the patient’s satisfaction with the health care facility.
Senior Director of Facilities,
Our Lady of the Lake Regional Medical Center
Project Management Consultant,
ADAMS Management Services
Bernhard Energy Solutions