0       0

ASHE 56th Annual Conference & Technical Exhibition


1099 - Hospitable Hospitals: Redesigning the Health Care Consumer Experience


Jul 16, 2019 3:15pm ‐ Jul 16, 2019 4:15pm


Credits: None available.

Description

The health care industry is currently experiencing a change in how health care services are delivered. The patient and visitor experience is becoming a critical factor for reimbursement. Designers must shift their focus to factors that directly affect the patient experience and look to the hospitality sector for innovative solutions. This strategic session will present the challenges and drivers behind this movement as well as possible solutions. Attendees will participate in brainstorming solutions inspired by the hospitality sector.

Learning Objectives:

  • Describe the key drivers that are requiring the hospital’s shift to a hospitality perspective.
  • Assess the impact of this shift on the health care industry as a whole and the facility management department specifically.
  • Examine the challenges that this change presents for future health care facility design and management.
  • Identify potential solutions and innovations that could improve the patient’s satisfaction with the health care facility.

Speaker(s):

  • Kenneth Bower, Senior Director of Facilities, Our Lady of the Lake Regional Medical Center
  • Graham Howard, Project Management Consultant, ADAMS Management Services
  • Greg Coffin, Program Manager, Bernhard Energy Solutions
  • Ramon Cavazo, Vice President, Project Designer, HKS, Inc.

Credits

Credits: None available.

You must be logged in and own this session in order to post comments.

Print Certificate
Review Answers
Print Transcript
Completed on: token-completed_on
Review Answers
Please select the appropriate credit type:
/
test_id: 
credits: 
completed on: 
rendered in: 
* - Indicates answer is required.
token-content
token-speaker-name image
token-speaker-name
token-index
token-content
token-index
token-content
token-index
token-content
token-index
token-content
token-index
token-content
token-index
token-content
/
/
token-index
token-content