Developing a culture of operational excellence is more of an ongoing journey than an ultimate destination. The pursuit of operational excellence must focus on not only meeting short-term goals, but also assuring that improvement processes center around the mission and resiliency of the organization. This session provides operational excellence principles and specific examples of methods that health care physical environment leaders are using to invest in and derive the greatest value from the physical environment to create a culture of operational excellence.
Discuss the direct correlation between the health care physical environment and the organization’s mission.
Support the organization’s mission through managing life cycle investment in the health care physical environment.
Use management tools to implement and sustain operational efficiency.
Strive for operational excellence through safety, optimal patient outcomes and cost effectiveness.
FASHE, CHFM, CHC,
Member Professional Development, Director, Leadership Development,
American Society for Healthcare Engineering (ASHE)
MBA, CHFM, RPA, SMA, SASHE,
Memorial Hermann Hospital
MS, LEED AP BD+C,
Sustainability Program Manager,