In 2010, Stamford Hospital embarked on a Facility Master Plan which involved expanding the organization's footprint from 17 to 32 acres, development of a 35,000 SF central utility plant, a 95,000 SF medical office building and a 640,000 SF patient care tower. During the process, the charge was to minimize disruption to patient, visitors and staff, despite the numerous utility shutdowns and several years of reconfiguring the campus. This session will explore how investing efforts in a master plan led to positive impacts on the patient experience.
Define how the Facilities Management Team created the Facility Master Plan with the goal of creating a more positive patient experience, particularly the plans and actions put into place and the composition of the teams responsible for planning them.
Discuss how hospital leadership engaged local government and community groups in the planning process, with focus on the engagement of the Patient and Family Advisory Council.
Illustrate how planning efforts to improve patient experience tie into improved HCAHPS scores, including examples of modifications to plans, workflows and technology to improve HCAHPS.
Review lessons learned and explore the importance of steps taken to mitigate any negative outcomes in a positive patient experience.
Director, Patient-Centered Services ,
MSN, RN, NE-BC,
Clinical Operations Director, Emergency Department, Critical Care, Pulmonary and Respiratory,
Executive Director, Facilities Management,
Credits: None available.
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