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2022 PDC Summit

Shifting Cultural Paradigms – A New Model of Care

Mar 23, 2022 8:30am ‐ Mar 23, 2022 9:30am

Credits: None available.


An interprofessional care team model (ICTM) is essential to providing safe, effective and high-quality health care. The development of an ICTM was a pivotal focus in the Children’s Hospital of Richmond at VCU’s (CHoR) Wonder Tower. From the project’s beginning, the clinical team was engaged, with an interprofessional mindset, to develop the building. Current state analysis identified several barriers to ICTM. Future state mapping developed targets for process improvement. Design development and intent documents highlighted the ICTM spaces and detailed the expected collaboration and experience within the space. Detailed operational maps focused on shifting the cultural mindset, incorporating decisions made along the way, including staffing models and technology. Integrating clinical perspectives throughout the CHoR approach resulted design and operational plans intended to shift the care paradigm from one of siloed to teams to an interprofessional care team model, resulting in increased communication, collaboration, experience and satisfaction, and improved clinical outcomes.

Learning Objectives:
  • Improve patient safety by understanding the built environment’s influence on communication.
  • Leverage clinical perspectives in the process of transforming the model of care for the future environment, including in current state assessment and the design and operational planning for a new building.
  • Describe the influence of design and operational planning in shifting the cultural mindset of interprofessional care teams.
  • Discuss the process utilized to advance the goals for the ICTM.
  • N/A


  • Erin Clark, RN, MS, EDAC, Clinical Operations Specialist, ClarkRN Consulting
  • Zach Isbell, CHC, MSHA, PMP, Vice President, JLL
  • Tracy Lowerre, RN, MS, CPN, Nurse Clinician, Acute Care Pediatrics; Clinical Liaison, CHoR Children's Hospital Project, Children’s Hospital of Richmond at VCU Health
  • Kate Renner, AIA, EDAC, LSSGB, WELL AP, Vice President, HKS


  • 1.00 - CEC

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