ASHE 53rd Annual Conference & Technical Exhibition

1400 - Hospitals in Pursuit of Excellence Features Case Studies to Highlight HCAHPS, Patient Experience, and the Built Environment

Jul 12, 2016 1:45pm ‐ Jul 12, 2016 3:00pm


Credits: None available.

Standard: $30.00

Description

In 2016, Hospitals in Pursuit of Excellence published a new guide to help hospitals improve patient experience by using a framework that considers people, process, and place. This framework helps identify the many variables that can improve patient experiences and HCAHPS scores. This panel discussion will highlight this framework and explore case studies highlighting ways hospitals are using the physical environment to create better patient experiences.

Learning Objectives:

  • Describe the importance of the people, process, place framework in relation to patient experiences.
  • Discuss case studies that illustrate these concepts in action.
  • Explore the relationship between patient experiences and the health care physical environment.
  • Identify strategies, tools, and resources to implement the people, process, place framework.

Moderator(s):

Panelist(s):

  • Randy Carter, Vice President, Planetree
  • Edmund Lydon, MHA, SASHE, CHFM, Director of Support Services, Beverly Hospital – A member of Lahey Health
  • Marcia Nelson, MD, MMM, CPE, FAAFP, FACPE, Vice President, Medical Affairs, Enloe Medical Center
  • Susan Romano, MHA, Patient Experience Consultant, South Shore Hospital
  • Larry Rubin, CEM, CPE, CHFM, CHSP, CBCP, CBEP, M.Ed, Senior Director Facilities Management, Cleveland Clinic
  • Kara Travis, BA, BS, MA, Senior Director of Patient & Partner Engagement, Bassett Healthcare Network

Credits

Credits: None available.

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