Parking is the first stage in the patient journey&34;. This session will show how making parking a positive health care environment led to a significant increase in patient satisfaction scores. Best practices at the UC Davis Medical Center and the Alta Bates Summit Medical Center will be discussed. Three major parking concepts will be presented: providing the right amount of parking, identifying and distributing parking, and directing people to the right parking location and the right entrance.
Assess parking supply and demand.
Identify various user groups and proper distribution.
Discuss wayfinding options for both parking and final destination.