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2017 PDC Summit


1580 - Patient Satisfaction Scores Up 50 Percent: UCDMC's Parking Secret


Mar 13, 2017 1:45pm ‐ Mar 13, 2017 2:45pm


Credits: None available.

Standard: $30.00

Description

Parking is the first stage in the patient journey&34;. This session will show how making parking a positive health care environment led to a significant increase in patient satisfaction scores. Best practices at the UC Davis Medical Center and the Alta Bates Summit Medical Center will be discussed. Three major parking concepts will be presented: providing the right amount of parking, identifying and distributing parking, and directing people to the right parking location and the right entrance.

Learning Objectives:

  • Assess parking supply and demand.
  • Identify various user groups and proper distribution.
  • Discuss wayfinding options for both parking and final destination.
  • Quantify and distribute accessible spaces.

Speaker(s):

Credits

Credits: None available.

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