Efforts to achieve high patient satisfaction scores at UF Health North began before the first patient walked through its doors. From design to building occupancy and beyond, the comprehensive approach maximized the patient experience through the built environment, team culture, and clinical processes. An expert panel and the project's lead planner and interior designer will present strategies that have resulted in a 98th percentile satisfaction rating in the ED. Specific metrics, customer comments, academic studies, and organizational practices will be provided.
Cite evidence-based factors influencing high patient satisfaction.
Explore staff-building strategies that contribute to high patient satisfaction.
Create an organizational culture to support patient satisfaction.
Track performance metrics and use the data to manage satisfaction outcomes.