At UW Health's new satellite campus, lean planning inspired a new approach to health care delivery. In 2015, UW Health opened a flexible facility that could respond to changes in medicine and meet patients' needs through collaborative teamwork and cross-training. One example is the Universal Care Center (UCC), a unique building element containing six pods of eight identical rooms. Each pod is shared by ED, pre/post-surgery, and imaging departments. The area provides on-stage/off-stage circulation and creates work zones to allow for patient privacy and optimal communication.
Use new operational methods and create building plans to leverage change and reduce program size and square footage.
Apply lean planning/metrics to improve efficiency, focus on the patient, and encourage space sharing.
Describe the successes and challenges of cutting 20 percent of program space.
Foster a vision and commitment to change among diverse stakeholders, including patient and family advisors.
PharmD, MBA, FACHE,
VP, Performance Excellence & Integrated Operations,
UW Health at The American Center
Senior Medical Planner,