Learn how a 660-bed academic medical center dramatically increased their Press Ganey temperature scores from 80 to 89. This effort put them in the top 10 percent of all hospitals participating in the Press Ganey survey and also resulted in reduced hot and cold service calls in patient rooms and increased energy efficiency. The session will discuss their journey including both positive and negative lessons learned. Leave with ideas to improve the patient experience at your organization.
Demonstrate how patient room temperature variations can affect HCAHPS scores
Use the Six Sigma DMAIC model to improve a process in a health care setting
Describe the effects a successfully run project has on frontline staff
Explain the outcomes of phase 1.0 which identified a need for phases 2.0 and 3.0
Associate Vice President Patient Care and Prevention Facilities,
UT M.D. Anderson Cancer Center;