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ASHE 54th Annual Conference & Technical Exhibition


MO05 - Improving the Patient Experience by Reducing Room Temperature Variation, a Five-Year Journey at UT MD Anderson Cancer Center


Aug 7, 2017 9:45am ‐ Aug 7, 2017 10:45am


Credits: None available.

Standard: $30.00
Members: $15.00

Description

Learn how a 660-bed academic medical center dramatically increased their Press Ganey temperature scores from 80 to 89. This effort put them in the top 10 percent of all hospitals participating in the Press Ganey survey and also resulted in reduced hot and cold service calls in patient rooms and increased energy efficiency. The session will discuss their journey including both positive and negative lessons learned. Leave with ideas to improve the patient experience at your organization.

Learning Objectives:

  • Demonstrate how patient room temperature variations can affect HCAHPS scores
  • Use the Six Sigma DMAIC model to improve a process in a health care setting
  • Describe the effects a successfully run project has on frontline staff
  • Explain the outcomes of phase 1.0 which identified a need for phases 2.0 and 3.0

Speaker(s):

  • Tim Peglow, PE, SASHE, Associate Vice President Patient Care and Prevention Facilities, UT M.D. Anderson Cancer Center;
  • Dana "Dino" F. Coliano, MBA, National Sales Leader, Healthcare,, Siemens Building Technologies

Credits

Credits: None available.

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