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ASHE 54th Annual Conference & Technical Exhibition


WED07 - Meeting Patient and Staff Satisfaction Goals with Zone Maintenance


Aug 9, 2017 10:10am ‐ Aug 9, 2017 11:10am


Credits: None available.

Standard: $30.00
Members: $15.00

Description

This session presents “zone maintenance,” a successful strategy to manage both patient and caregiver satisfaction. A maintenance technician is assigned to the nursing team to provide immediate assistance with needs in the physical environment; to include inspecting, monitoring, and correcting Life Safety, Environment of Care and Infection control issues. The zone maintenance technicians are responsible for both routine maintenance and immediate needs, and at the end of the day technicians leave with the assurance that they contributed to patient care by keeping their zones code compliant, safe, secure, and comfortable.

Learning Objectives:

  • Create ownership for the zone technician
  • Improve patient satisfaction
  • Establish a team approach with the zone technician, nursing, and housekeeping
  • Be survey ready

Speaker(s):

Credits

Credits: None available.

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