This session presents “zone maintenance,” a successful strategy to manage both patient and caregiver satisfaction. A maintenance technician is assigned to the nursing team to provide immediate assistance with needs in the physical environment; to include inspecting, monitoring, and correcting Life Safety, Environment of Care and Infection control issues. The zone maintenance technicians are responsible for both routine maintenance and immediate needs, and at the end of the day technicians leave with the assurance that they contributed to patient care by keeping their zones code compliant, safe, secure, and comfortable.
Create ownership for the zone technician
Improve patient satisfaction
Establish a team approach with the zone technician, nursing, and housekeeping