Franklin Allen is a Patient Experience Advisor with Press Ganey Associates, the industry's recognized leader in health care performance improvement for nearly 30 years. In his role, Franklin partners with clients in the Mid-Atlantic region by delivering strategic direction and training to promote a patient and family-centered culture with long-lasting positive results.
Franklin brings to Press Ganey and their clients, over 16 years of health care experience and a track record of operational and service excellence. During his hospital career, he functioned as the Department Manager of Environmental and Linen Services. For a brief period of time, he also managed the operation of the Sterile Processing Department. He lead and served on many interdisciplinary teams including the First Impressions Team (FIT), Service Excellence, and the LEAN Concepts Team, to name a few. This work was completed at Highland Hospital in Rochester, New York.
Franklin has a proven ability of successfully improving patient and staff satisfaction. Under Franklin’s leadership, his departments have excelled in their performance by increasing employee satisfaction, decreasing patient flow throughput times, and consistently maintaining high courtesy measures within the Press Ganey database. He co-authored a case study entitled, “Elimination of clostridium difficile by illumination? Surface disinfection by ultraviolet light treatment,” with members of his Infection Prevention team. He was awarded the distinction of being named the 2010 Leader of Excellence at the hospital.
Franklin has a Bachelor of Science in Organizational Management from Roberts Wesleyan College in Rochester, New York. He also earned certification from The Academy for Healthcare Leadership Advancement, a collaboration between The Johnson School at Cornell University and the Healthcare Association of New York State (HANYS). In addition, he is a certified practitioner of Lean Six Sigma Black Belt and a TeamSTEPPS Master Trainer.